Contact Us
Citizen Response Center
The Citizen Response Center is a customer service resource for all residents. If you have questions, complaints, concerns, or just don’t know who to talk to at City Hall, you can submit an inquiry online at www.erie.pa.us/crc or call 814-870-1111. We want all residents to have access to the information they need.
The Citizen Response Center is available to anyone who would like to submit a Complaint, Concern, Compliment, or just has a General Question. An example of each includes:
- Complaint – My garbage was not picked up.
- Concern – There is water bubbling up from the street.
- Compliment – The renovation in Perry Square looks great! Nice job!
- Question – Where can I obtain a vendor permit?
The Citizen Response Center is open Monday thru Friday from 8:30 AM until 4:30 PM. Outside those hours please submit your query and the CRC will respond as soon as possible. The CRC is unmanned during weekends and holidays.
Pothole Hotline
Please call 814-870-1340 to report any potholes.
Staff Directory
City Hall
626 State Street
Erie, PA 16501-1128
Erie Police Department (Room 111)
Erie Police Department
Erie Fire Department (Room 509)
Erie Fire Department
Mayor’s Office (Room 500)
(814) 870-1200
(814) 870-1206
(814) 870-1202
(814) 870-1204
(814) 870-1200
City Clerk (Room 104)
(814) 870-1293
Office of Communications (Room 508)
814-870-1285
814-870-1254
814-870-1236
814-870-1111
City Solicitor (Room 505)
(814) 870-1230
(814) 870-1230
City Treasurer (Room 105)
(814) 870-1214
(814) 870-1219
(814) 870-1218
(814) 870-1216
Office of the City Controller (Room 302)
(814) 870-1339
(814) 870-1339
Office of Personnel (Room 300)
Department of Finance (Room 309)
Office of Information Technologies (Room 305)
(814) 870-1423
(814) 870-1420
Economic and Community Development
(814) 870-1274
(814) 870-1277
(814) 870-1263
(814) 870-1271
(814) 870-1264
(814) 870-1257
(814) 870-1267
(814) 870-1272
Department of Public Works
Emergency After Hours Contact Number: 814-870-1340
(814) 870-1450
(814) 870-1450
Bureau of Refuse and Recycling (Room 507)
(814) 870-1450
(814) 870-1255
Bureau of Engineering (Room 400)
(814) 870-1397
Division of Traffic Engineering (Room 508)
(814) 870-1379
Office of Code Enforcement (Room 407)
(814) 870-1470
(814) 870-1475
(814) 870-1471
(814) 870-1472
(814) 870-1479
(814) 870-1509
(814) 870-1473
(814) 870-1313
(814) 870-1512
(814) 870-1484
(814) 870-1487
(814) 870-1496
(814) 870-1510
(814) 870-1273
(814) 870-1265
(814) 870-1478
(814) 870-1449
Bureau of Streets (2001 French Street)
(814) 870-1340
Bureau of Sewers (68 Port Access Road)
(814) 870-1364
(814) 870-1360
(814) 870-1360
(814) 870-1104
Berkheimer Income Tax Collector